Terms of Service

Last updated: April 11, 2026

These Terms of Service ("Terms") govern your access to and use of the website klodr.com, its subdomains, and all SaaS products and services offered by KLODR ("we," "us," or "our"). By accessing or using our Services, you agree to be bound by these Terms.

1. Definitions

  • "Services" means our website (klodr.com), SaaS products, APIs, custom software development services, and any related tools or platforms.
  • "User," "you," or "your" refers to any individual or entity accessing or using our Services.
  • "Client" refers to any individual or entity that has entered into a service agreement with KLODR for custom development or SaaS product usage.
  • "Content" means text, images, data, code, and any other materials uploaded, submitted, or generated through our Services.

2. Acceptance of Terms

By accessing our website or using any of our Services, you confirm that you are at least 18 years old, have the legal capacity to enter into these Terms, and agree to comply with all applicable laws and regulations. If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Services Description

KLODR provides:

  • SaaS Products: Cloud-native software applications accessible via independent platforms, each with its own terms of use and subscription model.
  • Custom Software Development: Bespoke software, website design, and automation services delivered under separate project agreements.
  • Website: Information about our company, products, services, and resources including blog content.

Each SaaS product operates on its own infrastructure and may have additional product-specific terms that supplement these Terms.

4. User Accounts

  • Certain Services require account registration. You are responsible for maintaining the confidentiality of your account credentials.
  • You agree to provide accurate, current, and complete information during registration and to update it as necessary.
  • You are responsible for all activities that occur under your account.
  • Notify us immediately at info@klodr.com if you suspect unauthorized access to your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms.

5. Intellectual Property

5.1 Our Intellectual Property

All content on klodr.com — including but not limited to text, graphics, logos, icons, images, audio clips, software, and code — is the property of KLODR or its licensors and is protected by Indian and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or exploit any of our content without prior written consent.

5.2 Custom Development Work

For custom software development projects, intellectual property ownership and licensing terms are governed by the specific project agreement between KLODR and the Client. Unless explicitly stated otherwise in a signed agreement:

  • KLODR retains ownership of all proprietary frameworks, libraries, tools, and reusable components developed prior to or independently of the project.
  • The Client receives a perpetual, non-exclusive license to use the delivered software for their business purposes.
  • Full ownership transfer of custom project-specific code occurs only upon complete payment of all agreed fees.

5.3 SaaS Products

SaaS products are licensed, not sold. Your subscription grants you a limited, non-exclusive, non-transferable right to access and use the product during the subscription period. You do not acquire any ownership rights to the underlying software.

6. Acceptable Use

You agree not to:

  • Use our Services for any unlawful purpose or in violation of any applicable laws
  • Attempt to gain unauthorized access to our systems, networks, or other users' accounts
  • Interfere with or disrupt the integrity or performance of our Services
  • Upload malicious code, viruses, or harmful content
  • Scrape, crawl, or use automated tools to extract data from our Services without permission
  • Reverse engineer, decompile, or disassemble any part of our software
  • Resell, sublicense, or redistribute our Services without authorization
  • Impersonate any person or entity or misrepresent your affiliation
  • Use our Services to send unsolicited communications (spam)

7. Payment Terms

7.1 SaaS Products

  • Pricing for each SaaS product is as displayed on the respective product platform.
  • Payments are processed through Razorpay (PCI-DSS compliant). All prices are in Indian Rupees (INR) unless stated otherwise.
  • Applicable taxes (GST) will be added to the displayed price.
  • Subscription fees are billed in advance. Non-payment may result in suspension of access.

7.2 Custom Development Services

  • Fees for custom development are as agreed in the project proposal or statement of work (SOW).
  • Payment milestones and schedules are defined in the project agreement.
  • Late payments beyond 15 days may incur interest at 1.5% per month on the outstanding amount.
  • Work may be paused on accounts with overdue balances exceeding 30 days.

7.3 Refunds

  • SaaS product refunds are governed by the respective product's refund policy.
  • Custom development fees are non-refundable once work has commenced, except as specified in the project agreement.
  • Service fees for e-stamp certificates are non-refundable once the certificate has been generated.

8. Service Availability and SLA

  • We strive to maintain 99.9% uptime for our SaaS products but do not guarantee uninterrupted access.
  • We may perform scheduled maintenance with reasonable advance notice.
  • We are not liable for downtime caused by factors beyond our control, including internet outages, third-party service failures, or force majeure events.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • KLODR shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.
  • Our total aggregate liability for any claims arising from or related to these Terms or your use of our Services shall not exceed the amount you paid to us in the 12 months preceding the claim.
  • We do not warrant that our Services will be error-free, secure, or available at all times.

10. Indemnification

You agree to indemnify, defend, and hold harmless KLODR, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

  • Your use of our Services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any Content you upload or submit through our Services

11. Data and Content

  • You retain ownership of any data or content you upload to our Services.
  • You grant us a limited license to process, store, and display your data solely to provide the Services.
  • We will handle your data in accordance with our Privacy Policy.
  • You are responsible for maintaining backups of your data. While we implement robust backup procedures, we are not liable for data loss.

12. Termination

  • You may stop using our Services at any time.
  • We may suspend or terminate your access if you violate these Terms, with or without notice.
  • Upon termination, your right to use the Services ceases immediately.
  • Sections regarding intellectual property, limitation of liability, indemnification, and governing law survive termination.
  • For SaaS products, we will provide a reasonable window (minimum 30 days) to export your data upon termination, unless the termination is due to Terms violations.

13. Third-Party Services

Our Services may integrate with or link to third-party services. We are not responsible for the availability, accuracy, or content of third-party services, nor for any damage or loss caused by your use of such services. Your use of third-party services is governed by their respective terms and policies.

14. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information exchanged during the course of using our Services or engaging in custom development projects. This obligation survives the termination of these Terms for a period of 3 years.

15. Force Majeure

KLODR shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, war, terrorism, power failures, internet outages, or third-party service disruptions.

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance. For SaaS product subscribers, we will provide at least 30 days' notice of material changes via email.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any applicable product-specific terms or project agreements, constitute the entire agreement between you and KLODR regarding the use of our Services. Any prior agreements, whether written or oral, are superseded by these Terms.

19. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our Services shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to binding arbitration under the Arbitration and Conciliation Act, 1996, conducted in India. The language of arbitration shall be English.

20. Contact Us

For questions about these Terms, contact us: