Privacy Policy

Last updated: April 11, 2026

KLODR ("we," "us," or "our") operates the website klodr.com and its subdomains, as well as SaaS products accessible through our platform (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Services.

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.

1. Information We Collect

1.1 Information You Provide

  • Contact information: Name, email address, phone number, company name when you fill out our contact form or sign up for a product.
  • Business information: Company details, project requirements, and service interest shared through forms or communications.
  • Account data: Login credentials, preferences, and settings when you create an account on any of our SaaS products.
  • Payment information: Billing details processed through our third-party payment processors (Razorpay). We do not store credit card numbers on our servers.
  • Communications: Messages, emails, and correspondence you send to us.

1.2 Information Collected Automatically

  • Device and browser data: IP address, browser type, operating system, device identifiers.
  • Usage data: Pages visited, time spent, click patterns, referral sources.
  • Cookies and tracking technologies: We use essential cookies for site functionality. See Section 7 for details.

1.3 Information from Third Parties

We may receive information from third-party services you connect to our platform, analytics providers, and business partners, only to the extent necessary to provide our Services.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Services
  • Process transactions and send related information
  • Respond to your inquiries, comments, or requests
  • Send administrative information, updates, and security alerts
  • Improve our website, products, and user experience
  • Analyze usage patterns and optimize performance
  • Comply with legal obligations and enforce our terms
  • Detect, prevent, and address fraud or security issues

We will not use your information for automated decision-making or profiling that produces legal effects without your explicit consent.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your data with:

  • Service providers: Third-party vendors who assist in operating our Services (hosting, payment processing, analytics, email delivery). These providers are contractually obligated to protect your data.
  • Legal compliance: When required by law, regulation, legal process, or governmental request.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
  • With your consent: When you explicitly authorize us to share your information.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

  • Contact form submissions: Retained for up to 2 years from last interaction.
  • Account data: Retained for the duration of your account plus 90 days after deletion request.
  • Transaction records: Retained for 7 years as required by Indian tax and financial regulations.
  • Analytics data: Aggregated and anonymized after 26 months.

5. Data Security

We implement industry-standard security measures to protect your information:

  • All data transmitted over HTTPS with TLS 1.2 or higher
  • Data at rest encrypted using AES-256 encryption
  • Payment processing through PCI-DSS compliant providers
  • Regular security audits and vulnerability assessments
  • Access controls and authentication for internal systems
  • Incident response procedures for data breaches

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal retention requirements.
  • Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to processing of your data for specific purposes.
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at info@klodr.com. We will respond within 30 days.

7. Cookies and Tracking

Our website uses the following types of cookies:

  • Essential cookies: Required for site functionality (session management, security). Cannot be disabled.
  • Analytics cookies: Help us understand how visitors interact with our site. Data is aggregated and anonymized.

We do not use advertising or third-party tracking cookies. You can control cookies through your browser settings.

8. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Key third-party processors we use:

  • Razorpay: Payment processing (PCI-DSS compliant)
  • Amazon Web Services: Cloud infrastructure (data stored in India region)
  • WhatsApp Business: Customer communication

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

10. International Data Transfers

Our primary data processing occurs in India. If you access our Services from outside India, your information may be transferred to and processed in India. By using our Services, you consent to this transfer. We ensure appropriate safeguards are in place for any cross-border data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act), as applicable. Any disputes shall be subject to the exclusive jurisdiction of the courts in India.